Politique de remboursement

Refunds for Digital Products
Due to the nature of digital goods, all sales are final once the product download or access has begun. By purchasing, you acknowledge and agree that you lose your statutory right to cancel under the Consumer Contracts Regulations 2013 as soon as delivery starts.

Discretionary Refunds
If the digital product is faulty or materially different from its description, please contact us at support@openworksheet.com within 7 days. We will, at our sole discretion, review your request and may offer a replacement file, partial refund, or full refund if we determine that you have met our refund conditions.

You can always contact us for any return question at support@openworksheet.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds for Physical products
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@openworksheet.com.